Overview
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at salesorder@muaythaimmashop.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at salesorder@muaythaimmashop.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damages or defects which are occurred from factory or our side, return shipping is free but with other reasons, for example: return with no longer need reason or choosing wrong size, the return shipping cost will be responsible from buyers.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to contact us firstly through salesorder@muaythaimmashop.com to request returning the item you have, and inform me the exact model, color and size you want, once the return is received, I will contact you to collect shipping cost and ship your item.
Refunds (In case of Return)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not (As usual depends on its condition vs original condition, or comes with damage due to bad transportation + restocking fee around 4.5-15%). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds (In case of Cancellation) No Cancel Fee Charges within 72 hours get full refund.
Please contact us firstly through salesorder@muaythaimmashop.com to request cancellation and we will issue refund to your original payment method, we have 4.5% charge for cancellation fee + restocking fee if order time is over 72 hours due to we have operation cost from warehouse transportation of shipments to shipping company or in case of item has been shipped out and shipping cost has been occurred. After we have issued refund, please remember it can take some time for your bank or credit card company to process and post the refund too.
